RETURN AND EXCHANGE POLICY
1. OUR COMMITMENT
At LOKSEWAINFO Bicycle Shop and Bicycle Maintenance Accessories (hereinafter referred to as “LOKSEWAINFO”), we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy.
2. RETURN POLICY
You may return any new, unopened item(s) within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please note that:
- The item must be in the same condition as when it was received.
- The item must be in its original packaging with all tags and labels attached.
- Some items, such as customized products, are non-returnable.
3. EXCHANGE POLICY
If you need to exchange an item, please contact us first at [insert contact information]. We will guide you through the process of returning the item and receiving a replacement.
Please note that:
- The item must be in the same condition as when it was received.
- The item must be in its original packaging with all tags and labels attached.
- Some items, such as customized products, are non-exchangeable.
4. REFUND PROCESS
Once we receive your return, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
5. SHIPPING
To return your product, you should mail your product to [insert return address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6. CONTACT US
If you have any questions about our Return and Exchange Policy, please contact us at [email protected]
By using our services, you acknowledge that you have read and understood our Return and Exchange Policy.